Service Engineer - Linea Research

Service Engineer – Linea Research

Company: ADAM Audio GmbH

Location: Letchworth Garden City, Hertfordshire, United Kingdom

Employment type: Permanent, Full time

Salary: Negotiable depending on experience + benefits

Linea Research Ltd is part of the Focusrite Group. We design and manufacture high‑performance audio electronics for the professional market. This role is in our busy service department, servicing and testing high‑technology products to both module and component level. Working hours are 8:30‑17:00 with a 1‑hour lunch.

• Providing technical support to customers and on‑site production teams
• Diagnosing and repairing products to both module swap and component level
• Performing precision soldering of electronic components on circuit boards (through‑hole and surface‑mount)
• Overseeing the returns database and ensuring it is kept up to date
• Repairing field returns
• Helping production with engineering issues
• Analysing root causes of failures and liaising with Quality and Research & Development to continuously improve product quality
• Providing training and support to partners who service our products outside the UK
• Communicating with customers to resolve issues before returning product for service
• Communicating with customers and colleagues both orally and in writing
• Some travel may be required ad hoc

• Knowledge of using normal workshop tools and test equipment
• Knowledge of working on mains‑powered equipment and understanding how to do so safely
• Knowledge of working on switch‑mode power supplies
• Understanding and experience of electronics at component level
• Computer‑literate with working knowledge of Microsoft Word and Excel
• Experience with component‑level electronic repair, including surface‑mount assemblies
• Experience with fault‑finding and resolving issues on PCBs
• Experience with both analogue and digital audio signal processing
• Experience with Class D amplifier technology would be an advantage
• Experience with soldering
• Ability to read and understand circuit diagrams
• Hard‑working, punctual, self‑disciplined and with a flexible outlook
• Full UK driving licence is desirable

• 25 days holiday, plus bank holidays
• Group Pension, Income Protection, Life Assurance, Health Cash Plan and Private Medical Insurance schemes
• Participation in Group Bonus scheme
• Bike to Work scheme

Entry level

Full‑time

Engineering and Information Technology

Music