Application Support Engineer

Location: Letchworth Garden City

Application Support Engineer

Permanent

Salary up to £55,000

Hertfordshire / Hybrid

We’re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis.

This is a key role within the IT Operations team, supporting and enhancing the organisation’s core housing systems, with a strong focus on QL Housing Management.

The role

This is a hands-on, senior application support role where you’ll act as one of the go-to specialists for business-critical systems. You’ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business.

A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential.

Key responsibilities

Provide advanced application support across core housing systems, acting as an escalation point for the service desk

Design, configure and implement system solutions aligned to business requirements and SLAs

Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution

Lead and support system upgrades, enhancements and migrations

Work closely with internal teams and external suppliers to deliver system improvements

Identify risks, improvement opportunities and mitigating actions

Maintain high-quality system documentation, configurations, processes and test plans

Follow change management processes and operate within a robust testing regime

The ideal Candidate

Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.

Experience with related systems such as DRS and Versaa

Solid understanding of housing sector business processes

SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting

Proven experience leading or supporting software upgrades and system migrations

Strong problem-solving skills and experience working with third-party suppliers

Power Apps and Power Automate development

Knowledge of housing finance systems and processes

General understanding of cloud infrastructure and networking

Strong communication skills and a collaborative, customer-focused mindset

What’s on offer

Permanent role with a forward-thinking housing association

Salary up to £55,000 (depending on experience)

Hybrid working

A genuinely supportive environment with a strong focus on professional development, CPD and career progression

The opportunity to make a real impact in an organisation delivering vital services to local communities

If you’re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch