Account Manager

Job Overview

Are you a consultative Internal Sales Advisor or Account Manager? Are you looking to develop your career in a professional, high-quality precision, branded engineering environment? We will provide you with full consultative sales and technical product training.

Basic Salary: £30,000-£35,000

• £38,000-£43,000 realistic OTE.
• Quarterly Sales Commissions.
• 25 Days Annual Leave (plus Bank Holidays).
• Company Pension - matched to 5%.
• Private Healthcare (for Employee and Family).
• Life Assurance Cover.
• Extensive Training.

Letchworth Garden City - Hybrid WFH.

Commutable locations:
Stevenage, Hitchin, Luton, Royston, Biggleswade.

As our Internal Account Manager, you will be responsible for generating new sales of service packages, whilst maintaining and enhancing existing relationships with our valued customers. This role is critical to ensuring customer satisfaction, retention, and the ongoing success of our service offerings.

• Drive new sales of Service Contracts through a consultative sales process, from initial inquiry through to contract completion and renewal.
• Proactively maintain existing accounts by forging strong relationships, and ensuring ongoing customer satisfaction.
• Promote benefits, including telephone and remote support, next working‑day priority response, discounts on labour and spare parts, and regular preventative maintenance visits.
• Identify customer needs and recommend suitable added value items to meet requirements.
• Collaborate with sales and support teams to ensure seamless service delivery & customer satisfaction.
• Maintain accurate sales records, forecasts, and customer data; using CRM system to deliver reports and updates on performance, forecasts, challenges, and opportunities.

• Excellent outbound telephone selling or account management skills, preferably gained in a technical or service‑related industry.
• Confident, organised and systematic, with the ability to provide tailored solutions.
• Happy to proactively make new calls to existing customers.
• Target‑driven, with the ambition to learn, grow and achieve commercial results.
• Quality‑driven.

We are a multiple‑award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high‑value capital solutions which are used in a wide range of industries.

With a first‑class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be.

We constantly strive to develop our staff to take on additional responsibilities and grow professionally.

Wherever possible, we actively seek to promote from within.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:
Internal Sales Adviser, Telesales, Retention Executive, Account Manager, Telephone Sales Representative, Telesales Executive, Inside Sales.

Please click apply. You will receive an acknowledgment of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note:

Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

, Wallace Hind Selection