Applications Technician

Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high-quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully-fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training.

Basic salary: £27,000 – £30,000.

• 25 days annual leave (plus bank holidays)
• Company pension – matched to 5%
• Private healthcare (for employee and family)
• Life assurance cover
• Extensive training

Location:

Letchworth – this is an office-based role.

Commutable locations:
Stevenage, Hitchin, Luton, Royston, Biggleswade, Shefford, Buntingford, Baldock, Radwell.

As our Application Technician, you will play a pivotal role in showcasing our cutting‑edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction.

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Work with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handle administration and post‑demonstration tasks, including documenting details of the demo, tidying the demo suite and returning/disposing of materials.
• Conduct test demos for new and existing customers.
• Maintain the demonstration suite to ensure it is always clean, smart, presentable and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material‑setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

We are a multiple‑award‑winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high‑value capital solutions which are used in a wide range of industries. With a first‑class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be.

We constantly strive to develop our staff to take on additional responsibilities and grow professionally.

We embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Interested? Please click apply. You will receive an acknowledgement of your application.