Temporary Accommodation Officer (6-month FTC)

Temporary Accommodation Officer (6-month FTC)
Salary : £38,674 + Excellent Benefits
Location :
Letchworth Garden City
Travel :
Across Hertfordshire and surrounding counties, approximately 50 to 70 miles per week
Contract : 6-month Fixed-Term Contract
Essential :
Full UK driving licence and car insured for business use
Are you looking to join a growing, values-led organisation with a clear social purpose?
At Settle Paradigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
About the role
As a Temporary Accommodation Officer, you will work in partnership with local authorities and internal teams to provide temporary accommodation for people experiencing homelessness. You will manage the day-to-day running of the accommodation, support residents to sustain their licence conditions and work with them towards a positive move into permanent housing.
This is a varied role involving allocations, sign-ups, rent and arrears management, property condition monitoring and resident support. You will build strong relationships with partner agencies, ensuring residents receive the right help at the right time. You will also play an important part in maintaining safe, compliant and well-managed temporary accommodation sites.
Key responsibilities
Liaise with local authorities regarding nominations into temporary accommodation

Complete sign-ups for new lets and explain licence conditions clearly

Work with the Income Officer to monitor weekly charges and arrears

Liaise with housing benefit teams to progress claims and verification

Work closely with residents and refer or signpost to relevant support agencies

Investigate breaches of licence or tenancy conditions and refer to the Community Safety team when required

Monitor terminations and voids, ensuring properties are turned around efficiently

Support residents to move successfully into permanent general needs housing

Work with clients referred under the Homeless Prevention Initiative

Monitor safety and security across temporary accommodation sites in line with procedures and health and safety standards

Work with caretakers and handypersons to monitor repairs, damage and servicing of appliances

Maintain accurate records and manage cases sensitively and professionally

About you
Experience and knowledge
Knowledge of supporting people experiencing homelessness and an understanding of housing issues

Knowledge of excluded licences and temporary accommodation requirements

Ability to administer arrears recovery processes and understanding of rent accounts and housing benefits

Experience dealing with residents in difficult or stressful situations

Ability to manage unacceptable behaviour and enforce licence conditions

Ability to represent Settle Paradigm at external meetings

Ability to build effective working relationships with partner agencies

Good IT skills

Essential requirements
Full UK driving licence and access to a car insured for business use

Ability to communicate clearly and sensitively with a wide range of residents

Ability to manage challenging behaviour professionally

Ability to work independently across multiple sites

Clean Criminal Records Bureau check

Preferred requirements
Passion for supporting people experiencing homelessness and helping them move forward

Interest in developing within housing or resident support roles

Experience working with homelessness services or temporary accommodation

Benefits
At Settle Paradigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package…