Service Advisor - Centre Village Mall

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers' needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team
• Continued career opportunities
• Profit‑sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work‑life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On‑site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow‑up on daily tasks
• Valid driver's licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Vacancy Type:
New

Job Type: fulltime