Customer Services Representative; Casual

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Customer Services Representative (Casual)

This position will be responsible for providing exceptional customer services to patrons in a warm and welcoming atmosphere; in addition to clerical and receptionist services to the Recreation and Community Services Department. This position is responsible for the efficiency and effectiveness of the reception area.

As this position involves a high level of interaction with the public and coordination with community stakeholders, this position must accurately disseminate and relay information from the community to the relevant Town personnel as needed.

• Provide a broad range of accurate, professional receptionist services in an efficient manner with a customer-first mindset.
• Greet visitors and answer incoming phone calls in a professional manner. Provide appropriate information, take accurate messages and transfer calls as required.
• Receive and accurately process transactions for facility admissions, memberships, facility rentals, program registrations and various miscellaneous items.
• Ensure that cash is correct and dispense accurate amount of change.
• Ensure all daily transactions balance with daily balance totals.
• Accurately document complaints and elevate as necessary.
• Follow up to ensure complaints have been responded to.
• Serve as an information liaison for Town staff and members of the general public as it relates to facility bookings.
• Provide general facility use instructions, including facility policies and rules to patrons.
• Perform light custodial duties in the reception area as assigned.
• Attend safety training and meetings as scheduled.
• Assist the department in fulfilling its responsibilities.
• Perform other duties as assigned.

• Age 16+.
• Previous cash handling, POS and computer skills an asset.
• Experience in customer service an asset.
• Ability to work independently as well as within a team.
• Approachable attitude and excellent interpersonal skills.
• Flexible, resourceful and able to adapt to a changing environment.
• Subject to a criminal record check.

All employees of the Town of Coaldale are governed by and must be compliant with the Town of Coaldale Safety Program. Ensure all operations are performed in a safe manner and in accordance with the Town of Coaldale policies, as well as the law as set forth by Alberta’s Occupational Health and Safety Act.

Work Location:

In person