Client Service Representative

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members, serving as the first line of support as clients work toward their financial goals.

You must be flexible to work our banking centre hours, which may include evenings and weekends, and be willing to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you’ll be on‑site full‑time.

• Client engagement – Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and know when to lean on others to create better solutions together.
• Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs.

• You put our clients first, engaging with purpose to find the right solutions and going the extra mile.
• You’re goal‑oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people, find meaning in relationships, surround yourself with a diverse network, and connect with others through respect and authenticity.
• You love to learn, grow your knowledge, and have a strong sense of curiosity.
• You care about people and respect different perspectives, listening to and learning from others’ experiences.
• You bring your real self to work and live our values – trust, teamwork, and accountability.

Competitive salary, incentive pay, banking benefits, benefits program*, defined benefit pension plan*, employee share purchase plan, vacation offering, wellbeing support, and Moment Makers, a social, points‑based recognition program. Purpose Day grants a paid day off dedicated for you to invest in your growth and development.

Location:

Lethbridge – 7014thAveS.

Employment type:

Regular
Weekly hours: 15

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, contact Mailb CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit.

We may ask you to complete attribute‑based assessments and other skills tests, and we use artificial intelligence tools during the recruitment process.