Bilingual Customer Service Representative at MCI

MCI is hiring a Bilingual Customer Service Representative to enhance our client interactions in both German and English. If you're driven to assist and communicate effectively, we want you!

In this role, you'll represent MCI by managing customer communications in German and English. You'll handle various inquiries from billing issues to account updates, while also ensuring a record of each interaction is maintained. Ideal candidates will show dedication and have strong communication skills paired with a flexible work approach.

Key Responsibilities:

• Conduct inbound and outbound calls in English and German

• Clearly translate inquiries to facilitate communication

• Support customers with account updates and issues

• Keep detailed records of customer interactions

• Refer complex issues to relevant departments for resolution

Requirements:

• Must be 18 years of age or older

• High school diploma or GED required

• Required bilingual fluency in German and English

• Strong organizational and detail-oriented skills

• Preference for candidates with prior bilingual customer service experience

Join MCI and utilize your bilingual expertise in a supportive environment focused on growth and teamwork.
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