Guest Services, Customer Service​/HelpDesk

Title
Guest Services

Reports To
Slot Manager

Summary
The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.

Core Competencies

Customer Service

Teamwork and Cooperation

Interpersonal Awareness

Communication

Job Duties

Greeting guests when they enter the casino

General coat check duties

Making announcements over the intercom

Interacting with guests and respond graciously to inquiries regarding services and features of the casino

Assisting marketing when required by making gift baskets, promotional items, laminating and cutting

Responsible for selling Casino merchandise and other items

Providing information about upcoming casino events

Other related service duties or responsibilities may be assigned based on business requirements

Requirements

Able to maintain security clearance

At least 18 years of age

Must be available to work days, evenings and weekends

Fluent in the English language

Lottery ticket sales experience is considered an asset

A team player who is willing to learn new skills

Enjoy working in a fast paced environment with a variety of customers

Work Conditions

Must be able to stand for 8-hour periods

Must be able to bend to reach shelves

Must be able to carry out light cleaning duties

Must be available to work all shifts including evenings, weekends and holidays

Must be able to work in a fast-paced working environment

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