Customer Service Representative

We’re Hiring! Full-Time Customer Service Representative
Family Pet Hospital & 24-Hour Pet Emergency Centre is looking for a full-time Customer Service Representative to join our team! As a Veterinary Medical Representative, you are the face and voice of our hospital. Whether you’re greeting clients at the front desk or answering the phone, you play a vital role in creating a welcoming, compassionate experience for every pet and their family.

First impressions matter, and our reception team is an essential part of providing exceptional patient and client care. We’re looking for a friendly, motivated individual who has a positive attitude, enjoys working in a fast‑paced environment, and is passionate about strengthening the human‑animal bond through outstanding customer service.

Responsibilities

Greeting and welcoming clients and their pets

Answering calls on our multi‑line phone system and scheduling appointments

Collecting and updating patient information in our computer system

Processing payments and handling financial transactions

Providing clients with general information about our services and procedures

Maintaining a clean, organized, and welcoming reception area

Working closely with our veterinary team to ensure excellent client care

Qualifications

Excellent communication and customer service skills

Strong organizational skills and the ability to multitask in a busy environment

Confidence using computer systems and software

A positive attitude and willingness to learn

Must be available to work evenings and weekends

Previous veterinary education or experience is preferred but not required

Benefits

Comprehensive health, dental, and vision benefits

RRSP matching program

Paid time off

Employee Assistance Program (EAP)

Employee discounts

Wellness program

Why You’ll Love Working With Us:
If you’re looking to join a supportive team that is passionate about helping pets and the people who love them, we’d love to hear from you!

Equal Opportunity
At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

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