Customer Service Representative​/Administrative Clerk

Position: Customer Service Representative / Administrative Clerk
Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative / Administrative Clerk to work for our client in Lethbridge, AB . In this role you will be the first point of contact for our clients' customers and will be responsible for answering incoming calls regarding deliveries and downloading orders for delivery in system.
If you are a customer-focused individual with excellent communication skills and a passion for helping others, apply today!

• Pay Rate: $ 25.00/hour
• Location: Lethbridge, AB
• Shift: Monday - Friday | 8:00am - 5:00pm
• Job type: Temporary | Full-time

Here's why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion
• Initiate dispute resolutions, including preparation of backup documentation as required
• Engage and/or escalate to appropriate individuals within the organization to assist in dispute resolution
• Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements
• Perform account maintenance as requested, including account creation, address/name/PO changes, billing structure adjustments, and invoicing requirements - all while observing approval requirements
• Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices
• Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible

Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a customer service role, preferably in a logistics or delivery environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using customer service software and Microsoft Office applications.
• Ability to troubleshoot and resolve issues efficiently.
• Strong interpersonal skills and a customer-focused attitude.
• Ability to work independently and as part of a team.
• Steel toe shoes are required
• Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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