Host, Customer Service​/HelpDesk, Customer Service Rep

Food and Beverage Supervisor/Food & Beverage Manager
Summary   The Host/Hostess is an essential member of the front-line team, contributing to customer service excellence. The Host/Hostess is responsible for greeting casino guest, responding knowledgeably to customer inquiries about the menu, services and features of the casino.
Core Competencies    Customer Service
Communication
Team Work
Interpersonal Awareness

Job Duties    Interacting with the casino guests and responding knowledgeably to inquiries about the menu, prices and other services and features of the casino.
Accurately placing customer orders and communicating clearly to the kitchen staff any special requirements.
Maintaining a clean work area and performing general cleaning duties.
Seating guests and making them feel welcome at all times.
Meeting and exceeding our guest’s expectations on a regular and consistent basis.
Requirements    At least 18 years of age.
Able to maintain a security clearance.
Available to work evenings and weekends.
Must be customer service oriented.
Friendly outgoing reliable individual
Willingness to take on new challenges
Work in a fast paced environment
Work Conditions    Prolonged standing during the 8-hour shift.
Reaches, bends, squatting and lifting
Cleaning work area and areas after late night food is served

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