Veterinary Receptionist, Green Acres Animal Hospital; Part-time

Veterinary Receptionist,

Location:

Lethbridge, AB Part-time Position Green Acres Animal Hospital is looking for a friendly, organized, and customer-service-focused Veterinary Receptionist to join our team!

At Green Acres, our reception team plays an incredibly important role in creating a positive experience for our clients and their pets. We are looking for someone who genuinely enjoys working with people, thrives in a busy environment, and takes pride in providing exceptional customer service. Your primary home base will be reception, where you will be the welcoming face and voice of our hospital.

You will help clients feel comfortable and cared for from the moment they walk through our doors or call us on the phone.

• Welcoming clients and their pets with warmth and professionalism
• Answering phones, responding to client questions, and helping direct inquiries appropriately
• Booking and managing appointments
• Checking clients in and out
• Processing payments and invoices
• Communicating with clients regarding appointments, medications, food, and follow-up care
• Maintaining accurate client and patient information
• Working closely with our veterinarians, RVTs, and support team to ensure a smooth patient experience
• Helping keep the reception area organized, welcoming, and running efficiently
• Supporting the team with a variety of administrative and day-to-day hospital tasks

While reception will be your primary role, we believe in developing our team members and providing opportunities to learn more about the different areas of a veterinary hospital. Once you are comfortable and confident in your reception responsibilities, we will provide opportunities to cross-train in other areas of the hospital. This could include learning more about patient care, assisting the veterinary team, pharmacy, animal handling, and other support roles.

• Loves working with people and providing excellent customer service
• Is friendly, approachable, compassionate, and professional
• Communicates clearly and confidently, both in person and over the phone
• Can remain calm and positive in a busy environment
• Is organized and able to multitask
• Has strong attention to detail
• Is comfortable handling difficult or emotional conversations with empathy
• Works well as part of a team
• Is dependable and willing to jump in and help wherever needed
• Has an interest in learning about veterinary medicine and animal care
• Is comfortable working with dogs, cats, and other animals
• Is eager to learn new skills and take on additional responsibilities over time

Experience Veterinary reception or previous veterinary experience is an asset, but we are willing to train the right person. Previous experience in customer service, hospitality, retail, healthcare, or another client-facing environment would be considered valuable. What matters most to us is your attitude, work ethic, willingness to learn, and genuine desire to provide a great experience for our clients and their pets.

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits:
  Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources:
  Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care…