Customer Support Specialist

Enhance customer relationships at Spudnik as a Customer Support Specialist in Lethbridge, AB.

Your role will focus on providing exceptional technical support and promoting parts during customer interactions.

As a key customer contact, you will handle machine setups, post-planting inspections, and technical inquiries. Your proactive approach will ensure customers feel informed and supported throughout their journey. Collaborate effectively with service teams and technicians to enhance service delivery and product knowledge.

Key Responsibilities:

• Conduct machine setups and inspections for customers

• Act as a primary technical support contact for inquiries

• Provide meticulous follow-up on service requests and warranty claims

• Promote service and parts during customer visits

• Coordinate with service teams to maximize operational efficiency

Requirements:

• Technical aptitude in agricultural or mechanical equipment

• Strong customer service and communication skills

• Experience in field support or customer training preferred

• Ability to lift materials up to 50 lbs safely

• Detail-oriented with a focus on follow-through

Deliver outstanding customer experiences by utilizing your technical expertise and communication skills.