Express Service Consultant

McDonald Nissan s looking for a Service Advisor to join their service department!

McDonald Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealerships throughout the years.

• Life Insurance
• Paid Training
• Paid Vacation
• Company Holidays
• Employee Discounts

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between express service technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs if able, or refer to qualified individuals.

Maintain Customer Satisfaction scores at or above company standards

Reinforce company policies and adhereto company standards

Compliance with applicable laws and regulations

Organized and friendly personality

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license