Bilingual Travel Insurance Advisor

Support TuGo travellers and partners through bilingual customer service, coverage guidance, and insurance product sales. The schedule includes weekday shifts and rotating Saturdays.

As a Bilingual Customer Service Representative and Licensed Insurance Advisor, you will manage traveller and partner inquiries. You will clarify coverage, confirm rate calculations, and explain claims processes. The work also includes cross-selling TuGo products, using partner platforms, and maintaining accurate policy knowledge while supporting customer experience.

• Respond to traveller and partner questions, problems, and changes
• Clarify coverage, calculate rates, and explain available services
• Sell and cross-sell TuGo travel insurance products
• Answer phone inquiries about coverage and claims
• Collaborate across teams and improve customer experience

• Degree or diploma in business or another discipline
• Two or more years in contact centre or customer service
• English plus French, Cantonese, Mandarin, or Spanish communication skills
• Level One insurance licence within one month of starting
• Availability weekdays and rotating Saturdays; remote options may require Alberta or British Columbia licensing

Apply your bilingual communication, insurance knowledge, and customer service skills while representing TuGo travellers, partners, and products.