Regional Manager - Southern Alberta Area Job Lethbridge area,Alberta Canada,Dental / Dentistry

Who You Are

You are an innovative, service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a multi-unit Operations leader and have extensive experience working within the Dental Industry. You love working in a collaborative Team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their Teams.

As an individual who is driven by excellence, you are eager to contribute to the success of one of Canada’s Best Managed companies.

This is a remote position and you will be responsible for travel within the Southern Alberta Area including Calgary and Lethbridge areas approximately 3 to 4 days a week. Reporting into the Senior Director of Operations, you will be accountable for enhancing the Patient experience, driving Practice performance, and leading People. This leadership role requires integrity, the ability to collaborate, and a passion for Patient care as we strive to be leaders in oral health in Canada.

Responsibilities

Lead People- Leads, coaches and motivates Practice Manager Team to deliver best in class healthcare services and engagement and retention of Patients. Constantly on the lookout for great talent to join the Team.

Manages the Team with integrity, honesty and knowledge to promote the culture, values and mission of the Practice and dentalcorp

Engages and builds the Practice Manager Team through effective hiring, training, ongoing performance management, supporting Practice Team Member relations, and performance reviews

Drives the implementation of company programs, policies, and procedures by supporting action plans and motivating the Team to meet operational, Practice, and company objectives

Establishes and maintains effective communication throughout the Practice community by promoting daily huddles and Team meetings (and leading by example when required)

Coaches the Practice Manager Team to promote and support the work and activities of all clinical and Practice Team members (including Associates Dentists) to achieve Practice goals in providing optimal Patient care

Patient Experience – Ensures exceptional Patient experience with a talent for building loyalty and a focus on delivering optimal Patient care.

Coaches Practice Managers and associated Teams on effective and efficient Patient care administration (Hygiene and DDS)

Works with the Practice Manager and Practice Team to drive the clinical Patient care agenda as set by the principal dentist

Understand and deploy all clinical development programs in conjunction with dentalcorp to enhance Patient care outcomes

Seeks to build strategies to strengthen the Patient relationship, as well as deploy new and innovative opportunities to elevate that relationship

Displays “Patient comes first” attitude by training and holding the Team accountable for delivering optimal Patient care

Works with Practice and dentalcorp Teams to resolve Patient concerns, investigate Patient complaints, and resolve conflicts

Maintains understanding and appropriate deployment of third-party payor standards and guidelines

Operational and Financial Planning & Execution – Builds and executes plans to improve daily operations of the Practice. Ensures an ideal treatment environment with operational excellence & efficiency. Responsible for the financial health and viability of the dental clinicwith a focus on exceeding Patient expectations.

Collaborates with Practice Managers and Principles to build Practice goals with execution strategies and plans of action

Engages with Practice Manager, Principal Dentist and Sr. Director of Ops in Monthly, Quarterly, and Annual Business Reviews through the effective analysis of the Practice Reporting provided by the dentalcorp Finance and Practice Team

Effectively oversees/manages major cost-centres (labour and consumables) through daily/weekly/monthly coaching

Works to improve daily operations of the Practice

Works with Practice Manager, Principal Dentist, and dentalcorp Marketing to develop strategies to attract and retain Patients

Partners with Talent Team to source top talent; develops network of qualified…


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