Field Service Engineer
Job in
Lethbridge, Alberta, Canada
Listing for:
TOMRA
Full Time
position
Listed on 2026-02-15
Job specializations:
-
Engineering
Electrical Engineering, Systems Engineer, Electronics Engineer, Electronics Technician
Job Description & How to Apply Below
Job Description The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.
Primary Job Functions
Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specificationsPerform all mechanical, electrical, electronic and optical tuning and setupAnalyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolutionPerform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machinesReact in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costsAddress customer complaints and if necessary, escalate to appropriate stakeholdersMaintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamworkAct as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or salesAssist with training and development of new Field Service Engineers, as requested.Instruct and train customers on operation of machine, utilization and required maintenance of the systemsManage and control tools, test equipment, technical documentation and other assigned equipment.Embrace related assignments and responsibilities as required to contribute to the overall success of the teamPromote a “Safety First” culture throughout the company, our customers, and our industryQualifications
Required Skills/Abilities
Relevant knowledge of electronics/electrical assembly and wiringStrong understanding / knowledge of electronics and electrical assembly and wiringProven to read, analyze and interpret technical procedures and/or governmental regulationsAssist and support customers in a professional mannerAbility to establish and maintain effective working relationships with customers, internal and external associates and managementExcellent communication skills and the ability to deal effectively with customers in the English language as necessaryCompetent with Microsoft Office – Word, Excel and OutlookA positive attitude with a strong customer service mindsetProficiency in French is preferedEducation
An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is acceptedWork Environment
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperaturesAbility to work in an open office environment as well as industrial customer worksitesExperience
Two plus years’ experience in field service and customer supportTwo plus years’ experience in PC building, repairing and diagnostic testingTwo plus years’ experience in installing software on PC’sExperience with packaging and or printing machinery a plusExperience engaging with customers in a service delivery environmentExperience in electronic system troubleshooting a plusWorking knowledge of basic analog and digital circuits, electrical power circuits, PLC circuitsWorking knowledge of basic test equipment such as oscilloscopes and voltmetersKnowledge of computer hardware and configurationsBasic knowledge of MS Office products;
Word, Excel and PPTAbility to read schematicsPhysical Requirements
Be able…
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