Frontline Guest Services Agent
Job in
Lethbridge, Alberta, N1J, Canada
Listed on 2026-06-18
Listing for:
PURE Canadian Gaming
Full Time
position Listed on 2026-06-18
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Casino -
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Casino, Spanish Customer Service
Job Description & How to Apply Below
As a Guest Services Agent, you will report to the Slot Manager and focus on building rapport with guests, managing inquiries, and facilitating smooth operations. Your ability to work collaboratively and communicate effectively will enhance the casino experience for all patrons. Engage in a variety of tasks, from coat check to event information dissemination.
Key Responsibilities:
• Greet and welcome guests at the casino entrance
• Handle coat check services promptly and efficiently
• Make important announcements using the intercom system
• Interact and assist guests with any inquiries
• Create promotional materials to aid marketing efforts
Requirements:
• Must pass security clearance requirements
• Minimum age of 18
• Availability across days, evenings, and weekends
• Fluency in English required
• Experience in lottery sales is advantageous
Bring your organizational skills and friendly demeanor to enhance guest satisfaction in our casino.
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