Dataset Program Manager

About the Role

As our Dataset Program Manager, you will combine strong program management and a deep customer focus to execute hyperscale pilot programs. Reporting directly to the VP, Delivery & Operations, you will act as a Subject Matter Expert to deliver complex dataset work streams on time while ensuring a professional and attentive experience for our AI customers. This role is uniquely suited for someone who is organized, delivery-focused, and comfortable operating independently in a fast-moving, dynamic environment where processes are actively evolving and adapting.

In this role, you’ll take ownership of the following key areas:

• Analyze and Establish Program Parameters:
  Evaluate hyperscale stakeholder requirements to define clear program scope, timelines, budgets (including quoting and revisions), and specific dataset deliverables.
• Lead Hyperscale Pilot Programs:
  Direct dynamic dataset programs through the full lifecycle (intake, planning, execution, monitoring, controlling, and closing), seamlessly adapting between high-velocity sprints and long-term initiatives.
• Drive Program Execution & Mitigate Risk:
  Take full ownership of new customer programs with a proactive approach to problem-solving. Build program trackers, develop risk mitigation strategies, and establish contingency plans during the planning phase to proactively resolve issues.
• Deliver an Exceptional Customer
  
  Experience:
  
  Maintain rigorous standards of customer service throughout the program lifecycle, ensuring every interaction meets the high expectations of hyperscale clients.
• Document and Streamline Processes:
  Create and refine standard operating procedures (SOPs) based on learnings from pilot programs to continuously improve processes and contribute to a scalable library of delivery best practices.

We’re looking for someone who brings some or all of the following:

• Significant experience in a project or program management role, with a demonstrated ability to manage complex engagements independently.
• Post-secondary education in Project Management, Business Administration, or a related field. (CAPM or PMP certification is a strong asset).
• Industry
  
  Experience:
  
  A background in the AI data services industry with direct exposure to hyperscale customers is highly preferred.
• Project Management Expertise:
  Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
• Technical Proficiency:
  Hands-on experience with Google Workspace, enterprise project management tools, and CRM platforms.
• Core Competencies:
  
  Proven strengths in Customer Focus, Agile Methodology, and Strategic Direction and Execution.

In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day‑to‑day flexibility. Here’s what you can look forward to:

• Generous Vacation:
  We offer 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time:
  Take care of what matters with 5 paid personal days and 3 unpaid personal days annually
• Comprehensive Health Coverage:
  Access to health and dental benefits after just 3 months of employment
• Hybrid Flexibility:
  Enjoy the best of both worlds with our hybrid work environment
• Performance Bonus Program:
  Recognizing your impact with bonus opportunities tied to company and individual performance
• Learning & Development Support:
  We invest in your growth with a dedicated L&D budget and coverage for platforms like Linked In Learning, Udemy, Codecademy, and more
• Community Impact:
  We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team:
  Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).

We believe in the power of flexibility. While this is a remote‑friendly position, we value face‑to‑face connection:

• Local Team (Ontario): You’ll join us at our London office (100 Dundas St) once a month on designated “All‑Hands” days to connect with the full team.
• Distributed Team: While you are always welcome at our Ontario hub, your attendance is optional. If we ever require your presence for a specific event, we’ve got you covered: travel and accommodations will be fully funded.

• United Kingdom:
  Competitive salary commensurate with location & experience.

Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.

If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.