IT Customer Support II

We are looking for a motivated, enthusiastic individual to join our Technology Client Support Services team which provides deskside support to AHS facilities in Southern Alberta. This deskside analyst position provides technical support for computing devices, printer devices, peripherals, desktop applications, mobility devices and other technology and applications, to a variety of users across the different departments. This position is predominately an onsite, hands‑on technical support role, but may also involve resolving issues and requests remotely.

There will also be opportunities to work with colleagues across Alberta on a more provincial scope. This position also investigates more complex technical problems for which existing precedent is not currently available and will sometimes involve escalating the issue to more senior staff or a specialized technical team for resolution. The successful candidate must be able to communicate complex information effectively, both verbally and in writing, to a variety of clients.

Commitment to a high level of confidentiality and customer satisfaction is also key as you collaborate regularly with clients and other team members.

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

• Transition Company: Health Shared Services
• Classification: IT Customer Support II
• Union: AUPE GSS
• Unit and Program: TCSS- IT Deskside
• Primary
  
  Location:
  
  Chinook Regional Hospital
• Multi‑Site: Not Applicable
• FTE: 1.00
• Posting End Date: 10-JUN-2026
• Employee Class: Regular Full Time
• Length of Shift in weeks: 1
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $34.01
• Maximum Salary: $41.53
• Vehicle Requirement: Driver's License, Vehicle Provided

Completion of certificate in Computer Support or equivalent.

Class 5 driver's license.

Minimum 2 years recent deskside experience. Proven customer service skills and experience in an organization of significant size and complexity are an asset. Previous experience in a healthcare environment is a definite asset.

All postings close at 23:59 MT of the posting end date indicated.

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.