IT Support Technician

Are you the kind of person people call when something needs fixing? Do you enjoy troubleshooting, helping users feel supported, and making technology work the way it should. Do you like variety in your day—supporting end users, working on systems and networks, and occasionally getting hands-on onsite rather than being stuck behind a screen all the time?

This role is ideal for someone with solid IT fundamentals who wants to keep growing their technical skills while working in a practical, customer-facing environment. You’ll have ownership over your work, support from experienced teammates, and the opportunity to contribute to improving how IT services are delivered.

Employment Type: Full-Time, Permanent

Location / Service Area: Based out of Lethbridge, AB. Service area is Southern Alberta and surrounding area — travel to project sites as required (you will be home every night). Company vehicles are provided for travel to and from job sites.

Your day-to-day work will include a mix of end-user support, systems and network tasks, documentation, and occasional onsite troubleshooting. You’ll handle issues independently when appropriate, elevate when needed, and contribute to improving standards and processes over time.

Key Responsibilities:

• Provide desktop and end-user support (in-person and remote) for computers, laptops, mobile devices, printers, and peripherals.
• Install, configure, image, and deploy workstations, peripherals, and business software; perform updates, patching, and standard configuration.
• Provide basic network setup and support: switch/Wi-Fi troubleshooting, connectivity issues, VLAN awareness, and device maintenance.
• Support security best practices: account access, MFA support, endpoint protection checks, safe configuration habits, and basic hardening steps.
• Assist with server and infrastructure tasks as required (monitoring, backups, updates/patching, basic troubleshooting, documentation).
• Assist with cloud services support and administration tasks (user onboarding/offboarding, account changes, and basic troubleshooting).
• Maintain IT asset tracking (inventory, lifecycle, warranty status, and equipment assignments).
• Document issues, troubleshooting steps, and resolutions in a helpdesk/ticketing system;‑escalate appropriately when needed.
• Help evaluate and recommend technology solutions to meet business needs (hardware standards, software tools, and process improvements).
• Perform occasional site visits to support client IT systems and onsite troubleshooting.

Qualifications:

• Solid fundamentals in IT support, networking basics, and common operating systems (Windows preferred; macOS knowledge is an asset).
• Ability to diagnose and resolve common hardware and software problems efficiently.
• Strong communication and organizational skills (comfortable working directly with end users and documenting work clearly).
• Valid driver’s license and clean driving record for occasional site visits.
• Ability to work independently, prioritize tasks, and manage multiple requests while maintaining professionalism.

Our environment includes Uni Fi and a range of infrastructure, security, and cloud technologies. Experience with these is an asset, but not all are required on day one—training and support are available, and curiosity is valued.

Assets (Nice-to-Have):

• Uni Fi Network Systems experience (Ubiquiti/Uni Fi) across the full ecosystem, including:
  Uni Fi Network: gateways, routing, switching, Wi‑Fi, VLANs, DHCP, firewall policy basics, monitoring, alerts, and firmware management.
• Uni Fi Site Manager / multi‑site administration: remote management, admin roles/permissions, and centralized visibility across deployments.
• Uni Fi Site‑to‑Site connectivity: VPN / SD‑WAN concepts and multi‑site connectivity management (where used).
• Uni Fi Protect: cameras/NVRs, adoption, storage/retention basics, and troubleshooting camera connectivity/recording issues.
• Uni Fi Access: door access hardware, hubs/readers/intercoms, user access provisioning, and basic troubleshooting.
• Uni Fi Connect: display/signage endpoints (where deployed) and basic configuration/support.
• Uni Fi Talk (VoIP) exposure…