Technical Service Desk Analyst

Position: Fujitsu Technical Service Desk Analyst
Enhance your career at Fujitsu as a Technical Service Desk Analyst. Support school districts by troubleshooting issues and managing Level 1 support tickets effectively.
In this role, you will be the primary contact for provincial Level 1 staff, resolving technical issues with a focus on collaboration within Agile teams. Your responsibilities will include documenting processes and ensuring compliance with operational service level agreements, all while maintaining client confidentiality.

Key Responsibilities:

• Act as a resource for troubleshooting NGN issues

• Manage support tickets and set client expectations

• Collaborate with Agile teams for incident resolution

• Systematically document problems and solutions

• Create standard operating procedures and FAQs for users
Requirements:

• ITIL and SAFe Agile Certification required

• 3-4 years in a service desk environment

• Strong communication skills for client interactions

• Familiarity with HEAT and Word Press tools

• 1+ year in Level 2 service desk support
Apply your technical expertise and communication skills as a key support figure at Fujitsu.
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