Level 1 Service Desk Analyst

Position: Fujitsu Level 1 Service Desk Analyst
Be part of Fujitsu’s team as a Level 1 Service Desk Analyst, providing crucial technical assistance to school districts. Focus on troubleshooting and incident management in this pivotal role.

In the Level 1 Service Desk Analyst position, you will act as the main point of contact for provincial staff, managing support tickets and ensuring effective communication. You’ll collaborate with Agile teams to guarantee service level commitments while delivering seamless documentation of processes and resolutions.

Key Responsibilities:

• Troubleshoot NGN issues as a technical resource

• Effectively manage support tickets and client expectations

• Collaborate with Agile teams for incident resolution

• Accurately document problems and solutions

• Generate standard operating procedures and FAQs for users

Requirements:

• Required ITIL and SAFe Agile Certification

• 3-4 years experience in service desk roles

• Strong client interaction skills for communication

• Familiarity with HEAT and Word Press platforms

• Minimum 1 year in Level 2 support roles

Utilize your experience to provide exceptional service in Fujitsu’s dynamic environment.
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