Dealer Parts Specialist

As a Dealer Parts Specialist, you will be a key point of contact for Southland’s dealer network. You will manage day-to-day parts requests, prepare accurate quotes and orders, coordinate warranty and stocked or manufactured parts, and keep dealers informed from the first request through delivery.

This role is a strong fit for someone who enjoys building customer relationships, solving problems, staying organized, and working across departments to deliver quality service while supporting profitable growth.

• Own communication and follow-up for assigned dealer accounts, including quotes, parts identification, order updates, backorders, warranty requirements, and issue resolution.
• Respond to dealer requests clearly and promptly.
• Create accurate quotes and sales orders, confirming part numbers, quantities, pricing, inventory, shipping information, and customer requirements before release.
• Prepare proforma invoices, picklists, packing slips, final invoices, and cross-border shipping documentation, including accurate HS codes when required.
• Complete final dealer invoicing within one hour of receiving completed shipping paperwork.
• Monitor open orders and backorders, communicate delays early, and coordinate with internal teams to support committed delivery dates.
• Coordinate stocked and manufactured part requirements, including Work Order release and follow-up with Scheduling, Purchasing, Production, Paint, Warehouse, Shipping, and Logistics.
• Keep dealer contact cards and the dealer network spreadsheet accurate and current.
• Identify additional parts opportunities and promote relevant products to help the Dealer Parts team achieve its annual sales growth target.
• Use cost, quality, delivery, sales, margin, backlog, and warranty information to support better daily decisions and continuous improvement.

• Experience in parts, customer service, inside sales, order processing, warranty administration, or a related role is an asset.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Excellent organization and priority-management skills in a fast-moving environment.
• Strong attention to detail when working with pricing, part numbers, orders, invoices, and shipping documentation.
• Confidence using ERP systems, Microsoft Office, spreadsheets, and other business software.
• The ability to investigate problems, coordinate across departments, and know when to escalates.
• Knowledge of trailer parts, shipping and logistics, cross-border documentation, or HS codes is an asset; training will be provided where needed.

• Build trust through consistent communication and reliable follow-through.
• Stay composed and solution-focused when priorities change or a customer needs urgent support.
• Balance the customer’s needs with quality, delivery, company processes, and profitable growth.
• Enjoy taking ownership, working collaboratively, and improving how work gets done.
• Demonstrate Southland’s core values in your everyday decisions and interactions.

• Prefer to hand off customer issues instead of seeing them through to resolution.
• Struggle to stay organized when managing multiple quotes, orders, follow-ups, and deadlines.
• Are uncomfortable working with detailed documentation, pricing, or performance targets.
• Wait for problems to escalates before communicating delays or asking for support.