Parts & Rentals Advisor AB

Parts & Rentals Advisor - Lethbridge, AB

6 days ago Requisition

Looking to expand your experience and grow your career with an amazing organization?

Flaman Sales Ltd.has a great opportunity for you !!!! Our Lethbridge, Alberta
location has an opening for an enthusiastic, friendly and ambitious Parts & Rentals Advisor
to join our team!!!

Flaman
offers advancement opportunities within the company, competitive compensation, excellent benefits, an RRSP plan, a positive workplace atmosphere,and three weeks vacation!!!

At Flaman, we value the importance of building strong relationships with our customers as well as within our team. We have a strong customer service focus and believe in making things better, one customer at a time.

Primary Responsibilities include (but are not limited to):

• Provide excellent customer service to both internal and external customers
• Advise on customer inquiries and requests in person, over the phone, via email and through Kenect (text messaging)
• Remain current with product knowledge regarding parts, hardware, inventory, fleet and new equipment
• Complete required paperwork with accuracy according to company policies, procedures and protocols
• Offer your expertise and knowledge on parts and rentals for ag equipment and trailer rentals
• Working with customers and manufacturers to ensure warranty forms/requests are successfully completed for parts and hardware
• Perform regular inventory cycle counts and maintain up to date accurate records for parts, hardware and other categories as assigned
• Assist with year-end inventory counts
• Back counter parts support (to the mechanics)
• Prepare invoices and process payments
• Follow up with customers (parts & rentals)
• Maintain regular communication with Store/Divisional Managers (Parts & Rentals)
• Co-ordinate shipping on rental equipment (ie. Deliveries to customers, moving items to other stores/dealers)
• Monitor condition and functionality of rental equipment and notify Store/Divisional Rental Manager of replacement needs
• Assist in maintaining updated file on each rental asset containing (all checklists, all CVIPS, registration info, and copies of work orders)
• Various clerical duties including photocopying, sorting/filing, etc
• Schedule customer rental bookings
• Collaborate and follow up with other internal departments as needed
• Occasional out of town/overnight travel may be necessary
• Comply with company policies, procedures and protocols
• Work in GPS system for monitoring/tracking trailer units
• Assist in maintaining a welcoming, organized and clean workspace and showroom
• Use safe work practices to ensure safety of all staff, vendors and customers
• Other tasks and administrative duties as required
• Weekend and Stat Holiday working hours as scheduled
• Overtime may be necessary during busy seasons

Skills and

Qualifications:

• Recognize the importance of building strong, lasting relationships with customers, vendors and co-workers
• High school Diploma or equivalent
• Minimum 2 years experience in similar role (preferred)
• Experience working in agriculture industry (preferred)
• Proficient with technology, computer applications, including Microsoft Office and other industry specific software programs
• Familiarity with mechanical and agricultural equipment /trailers (considered an asset)
• Self-motivated and results-oriented
• Must be accountable, reliable and have good problem-solving skills
• Good time management skills with the ability to multi-task and balance priorities
• Strong organizational skills, attention to detail and excellent follow-through