Retail Shift Leader

Part-Time Shift Leader – Lethbridge (Southgate), AB

Sell Safe License is mandatory for working at any cannabis store. To get Sell Safe license please visit Sell Safe Cannabis Staff Training | AGLC.

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in delivery of key personnel management when on shift and resolve any customer service issues as needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieve sales target and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift
• Ability to work nights, holidays and weekends and at different locations

• Must have valid Sell Safe Certification
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required; cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time-management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential

Part-time, Permanent

• The opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential