Intensive Case Management Worker - Harbour House

Intensive Case Management Worker - Harbour House    Job Category :
Program Support

Requisition Number : INTEN
001078
Posted :
August 28, 2026
Full-Time
On-site
Hourly Range : 0 to 0
Rate : $26.44 CAD per hour
Locations   Showing 1 location
Lethbridge, AB , CAN
Description    POSITION

DUTIES AND RESPONSIBILITIES:

Life Skills Support:
Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.
Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities
Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.
Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living a nd towards the transition to more permanent housing .
Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..
Support clients in becoming active members of the community  as a positive role model for clients; lead by example.
Program Support
Develop housing support plans with an emphasis to housing stability factors.
Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.
Navigate systems and coordinating services within the community.
Support and attend court proceedings, assist clients with accessing legal resources.
Provide information, resources, and advocacy for clients.
Accompany clients to appointments to access community resources, affordable housing, financial support, etc.
Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.
Liase with service groups and agencies as required for program services.
Educate community partners to referral processes and services being offered by the YWCA.
Establish and maintain professional relationships with community contacts.
On call duties as directed by the Program Managers.
Administrative Support
Comply with the YWCA Lethbridge & District policies and procedures.
Maintain detailed records according to the YWCA Lethbridge & District legal documentation guidelines.
Maintain clients files and records as per YWCA Lethbridge & District guidelines.
Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.
Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge & District documentation guidelines.
Qualifications   Skills    Preferred     Critical Thinking    Advanced
Interpersonal Skills    Advanced
Conflict Management    Advanced
Oral and Written Communication    Advanced
Sensitivity to cultural diversity    Advanced
Strong organizational skills    Advanced
Ability to work harmoniously with others    Advanced
Ability to exercise good judgement    Advanced
Behaviors    Preferred    Innovative:
Consistently introduces new ideas and demonstrates original thinking
Functional Expert:
Considered a thought leader on a subject
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Leader:
Inspires teammates to follow them
Team Player:
Works well as a member of a group
Education    Required    Bachelor's degree or better in Human Services or related field.

#J-18808-Ljbffr