Clinical Director - Northwell

Clinical Director - Northwell-GoHealth Urgent Care

Position Description

• Job Title: Clinical Director
• Department: Clinical Services
• Classification: Non‑Exempt Exempt
• Entity: GoHealth – Northwell

• Responsible to: Market Medical Director
• Assignments received from: Medical Director and Deputy Medical Director
• Positions supervised: Physician, Physician Assistant, Nurse Practitioner

• Manages and directs all clinical services, is primarily responsible for quality of care, clinical regulatory compliance, and supervision of all clinical caregivers.
• Collaborates across and within regions to share resources, implement improvement initiatives, and optimize clinical, financial, operational, and customer service performance in partnership with operational leaders (operations director or VP).
• Accountable for financial, operational, and clinical goal attainment with operational partner.
• This role has a 50% administrative requirement and a 50% clinical requirement.

• MD Degree or equivalent from an accredited College of Medicine.
• Completion of medical residency with board certification or eligibility.

• Bachelor's Degree required for Physician Assistants.
• Master's Degree required for Nurse Practitioners.

• Administrative experience in Emergency Medicine, Family Medicine, Urgent Care, or related field, preferably in a major medical center or health system.
• Outstanding communication and management skills, ability to work collaboratively with GoHealth staff, management, health system partners, and other stakeholders.
• Recent clinical experience in generally accepted and currently used methods and techniques.

• Currently licensed as a physician, nurse practitioner, or physician assistant in New York and/or Connecticut (as required by geography).

• Clinical skills commensurate with evidence‑based care and knowledge of standard of care for common urgent‑care diagnoses.
• Proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook.
• Super‑user level skills with a currently in‑use electronic medical record.
• Strong presentation skills for clinical and administrative topics in both formal and informal settings.
• Data analytics.

• Direct identification, development, and implementation of quality and operational excellence programs.
• Collaborate with operational partners to design, develop, and implement policies, procedures, and practices related to center operations.
• Ensure compliance with federal, state regulations, accreditation organizations, and joint‑venture or partner requests.
• Maintain appropriate staffing levels, develop staffing models, collaborate with talent acquisition, and guide management on staffing practices.
• Review and assess key performance indicators (KPIs), provide feedback, and recommend improvements.
• Support cross‑market initiatives, offer guidance and best practices, ensure timelines are met, and develop cross‑market processes.
• Collaborate across markets to share best practices, develop training plans, and track progress.
• Manage market‑wide initiatives, including project management and outcome assessment.
• Develop, implement, and periodically review clinical policies and procedures, and performance standards for providers.
• Respond to needs and direct clinical staff during environmental and other unforeseen events as directed by the Medical Director or leadership.
• Facilitate achievement of organizational targets for center EBITDA, staff, NPS, DTD time, and clinical quality metrics.

• Develop relationships with local providers and service agencies to improve bi‑directional patient flow.
• Use these relationships to build new programs supporting outside entities and driving new business to the Northwell‑GoHealth network.
• Collaborate with the Medical Director, Deputy Medical Director, operational partner, and leadership to address site‑specific issues.
• Partner with the GoHealth Chief Medical Officer on national and local strategic initiatives.

• Provide direct patient care as a scheduled provider for the required hours per pay period.
• Respond to volume surges…