PT customer experience manager- nights and weekends

Overview

Store – LI‑LEVITTOWN, NY. Deliver a customer‑centric shopping experience by managing and delivering front‑end operations and customer expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold store conditions and results accountable.
• Ensure all front‑end policies and procedures are followed. Achieve KPIs and manage your team to achieve their role KPIs.
• Plan & lead the execution of class and in‑store events per Company programs.
• Lead the Omnichannel processes.
• Manage & execute shrink & safety programs.
• Assist with cash reconciliation & bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
• Assist with the onboarding of new Team Members.
• Train, observe, & coach the customer‑experience team (sales floor & cashier) to achieve results; participate in performance management process; support Talent Development of your team; utilize leadership competencies for continued self‑development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting & respectful manner; remain positive & respectful, even in difficult situations; promote commitment to the organization’s vision & values; project a positive image; and serve as a role‑model for others.
• Acknowledge customers, help locate the product & provide solutions.
• Participate in the truck unloading & stocking processes to ensure truck standards followed & completed within budget.
• Cross‑train in Custom Framing selling & production.
• In select stores that do not have a Framing Manager only, responsibilities also include leading the delivery of high‑quality custom framing solutions to customers on time by planning & managing the completion of the framing workload in partnership with the Store Manager.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities.

• Retail management experience preferred.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, & stretching.
• Lifting heavy boxes & accessing high shelves by ladder or similar equipment.
• If (you) need help performing essential functions of the job, please contact your supervisor so we may engage the interactive process to determine if a reasonable accommodation is available.

• Public retail store setting taking care of customers; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter & heat press; work hours include nights, weekends & early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Base Pay Range for this position: $17.50 – $23.00.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity & celebration. As the leading destination for creating & celebrating in North America, we operate over 1,300 stores in 49 states & Canada & online at  &  The Michaels Companies, Inc. also owns Artistree – a manufacturer of custom & specialty framing merchandise. Founded in 1973 & headquartered in Irving, Texas – Michaels is the best place for all things creative.

For more info, visit  At Michaels, we prioritize the well‑being of our teams by providing robust benefits for full‑time & part‑time Team Members. Our benefits include health insurance (medical, dental, vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels is an Equal Opportunity Employer. We are here for all Team Members & all customers to create, innovate & be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will ensure people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or receive other benefits & privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).

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