Dispatcher, Customer Service/HelpDesk
Job in
Levittown, Bucks County, Pennsylvania, 19055, USA
Listed on 2025-12-31
Listing for:
McClain Bros
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Emergency Crisis Mgmt/ Disaster Relief, HelpDesk/Support
Job Description & How to Apply Below
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities- Receive inbound emergency and non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of the response team
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Excellent communication and phone etiquette
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