Call Taker

Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impression—answering phones quickly, accurately booking service calls, and introducing customers to our club membership program.

• Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
• Gather detailed information: name, contact info, address, and service need
• Accurately enter all call information into our scheduling software
• Offer and explain our club membership program during the call booking process
• Deliver top-notch customer service with a calm, friendly, and professional tone
• Manage multiple calls at once without missing a beat
• Work closely with team members to ensure a smooth customer experience
• Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)

• Prior experience in a high-volume call center or similar customer service role
• Excellent multitasking and communication skills
• Confident, upbeat phone presence with attention to detail
• Ability to stay composed under pressure and maintain accuracy
• Familiarity with plumbing/HVAC services and scheduling software is a plus
• Sales-friendly mindset to promote our club memberships
• Willingness to participate in an on-call rotation once trained

• Competitive hourly pay ($18–$22/hr depending on experience)
• Full-time schedule with consistent hours
• Health insurance, paid time off, and retirement plan
• Supportive team atmosphere with room to grow
• Training on our services and club membership offerings

Compensation: $18.00 - $22.00 per hour

Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

• Entry level

• Full-time

• Management and Manufacturing

• Consumer Services