Field Service Technician

3 days ago Be among the first 25 applicants

Business:
Hiab

Job Function:
Service

Location:

Levittown, PA, US

Apply by: –

Country/Region: US

Field Service Technician

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class‑leading products, intelligent services and innovative digital solutions is constantly changing.

Compensation Data:
Salary ranges from $39.55–$46.00 per hour based on skills and experience.

Hiab offers a variety of career possibilities for different backgrounds and ambitions. If you are excited about this opportunity, your talent, experience and passion may be what we need to shape the future of Hiab and our industry. We provide new and interesting career opportunities, mentorship, training and many benefits.

• $3,000 sign‑on bonus
• Employees first mentality: easiness, empowerment and excellence every day at work
• Comprehensive benefit package – health, vision, dental, company‑paid & voluntary life insurance from day one
• 401(k) program with 6% company match
• Personal time off and company‑paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job‑related continued education
• Referral program
• Company cell phone, laptop or credit card for business use

To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

• Stay up to date with technical developments shown in internal service bulletins and complete technical courses when instructed by District Service Manager applicable to equipment
• Maintain up-to-date knowledge of technical specifications of relevant equipment

• Respond to customers as instructed by District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
• Maintain service vehicle to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third‑party property (tools, vehicles, facilities, equipment)

• Inspect, troubleshoot, report, plan and conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep accurate records and maintain documentation in line with agreed standards

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost‑effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

• Recognize sales opportunities and communicate to District Service Manager

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach or tutor junior colleagues and trainees as necessary
• Act in a way that promotes a positive image of the Hiab brand and follows Quality System rules
• Other duties as assigned

• Obtain and maintain a 1‑year DOT medical card
• Be mobile, adaptable and able to work in variable physical site conditions without direct supervision
• Have a qualification from a higher vocational school (below BSc) or equivalent experience in mechanical engineering, hydraulics, electrics or electronics
• Have working technical knowledge of all Hiab…