Milieu Program Manager

Work Location
:
Onsite, STR Bucks
- Levittown, PA

Schedule: Tuesday
- Saturday 9am-5pm

STR Bucks County is an outpatient mental health and substance use disorder treatment program in Levittown, Pennsylvania, offering partial hospitalization (PHP), intensive outpatient (IOP), and supportive housing for adults navigating substance use disorders, mental health conditions, and co-occurring disorders.

As part of STR Behavioral Health’s comprehensive continuum of care, STR Bucks County provides individualized, evidence-based treatment to support recovery and help clients stay connected to their work, home, and community. Treatment plans are built around each person’s unique needs and goals — because recovery looks different for everyone.

• Collaborative environment dedicated to clinical excellence
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program

The Program Manager oversees the Behavioral Health Technicians (BHTs) team at a designated facility. Their responsibilities include training, scheduling, and immediate supervision of the team. Additionally, they collaborate with the Executive Director to maintain client safety and customer service. The Program Manager also provides support for both staff and clients through various clinical and administrative activities, with the goal of achieving optimal client

outcomes.

Within the organization:
Maintains frequent and close working relationships with team members throughout all levels

of the facility.

Outside the organization:
Initiates and maintains professional therapeutic engagement with clients/families, clinical

providers, referral partners and vendors as needed and directed.

1. Provides immediate supervision for BHTs in the oversite of clients ensuring client safety.

2. Participates in hiring process, training, coaching, mentoring, and completes annual employee evaluations.

3. Leads meetings for the BHTs team and engages team in performance improvement activities.

4. Collaborates with the Director and represents BHTs team in Treatment Team, Leadership, and other meetings as required.

5. Understands the organization’s vision and strategic goals.

6. Ensures contract compliance and program quality according to local state and federal laws, as well as best practices.

7. Ensures that the values and cultural beliefs are taken into account when assisting with the treatment of the clients.

8. Monitors program goals in alignment with established policies and procedures.

9. Promotes client involvement in the treatment facility; supports clients throughout their treatment journey.

10. Performs routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting and orientation completion.

11. Collaborates with the Clinical Director to ensure appropriate emotional support is provided to clients.

12. Communicates pertinent client information to the Clinical team in a timely manner.

13. Maintains timely/clinically appropriate documentation, ensuring BHTs are trained in and adhere to documentation processes.

14. Assists with the timely completion of administrative duties, including but not limited to checklists, answering phones, mail distribution, scheduling.

15. Assists with the timely completion of housekeeping duties, including cleaning of facilities (i.e., taking out trash, loading and unloading dishwasher, laundry, running errands and other duties as…