Store Support, Customer Service Rep

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support including order fulfillment, customer assistance, and administrative services as needed.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Assist with cash handling, program compliance, and operational activities to support store objectives.
• Collaborate with other Associates, vendors, carriers, and customers; maintain high integrity and customer satisfaction.

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and handle multiple tasks with little to some supervision.
• Strong customer service orientation and communication skills.
• Experience in non-sales store roles is a plus (Office Associate, Order Fulfillment, Lot Associate, or Customer Service Representative).

• Full-time

• Consumer Services