Exams Assistant

This examinations assistant post at Havant and South Downs College covers the admin behind exams, from entries and results to room set-up. The work includes processing entries, preparing rooms (including online exams), handling queries from students and parents, and dispatching certificates. Extra hours are needed during busy exam periods, including evenings. Prior experience in an education setting and at least two years' administrative work are needed.

• Process and list exam entries on the computerised system, ensuring they are correct and meet external deadlines
• Liaise with candidates, parents, additional support staff and college staff on all exam matters, including difficult conversations and explaining awarding body rules
• Support invigilators in setting up exam rooms, including evening exams and rooms for students with access arrangements
• Set up rooms for online exams, print or upload the results, and dispatch them to students and course managers
• Receive and check exam papers before and after each exam, parcel up scripts, check attendance registers and arrange collections
• Notify candidates and guide them to information on entries and results
• Prepare and dispatch certificates throughout the year

• English and Mathematics at level 2
• Customer service qualification, or relevant experience

• At least 2 years' administrative experience
• Experience of working with databases and/or data entry systems
• Previous experience in an educational environment and understanding of the FE curriculum

• Microsoft Office applications, in particular Excel and Word
• Excellent communication and customer service skills
• Strong IT skills