Customer Service Representative

Location: East Sussex

Red Recruitment is recruiting a Temporary Customer Service Representative to support our client's customer operations team in Brighton during a proposed merger.

Customers will be contacted about the proposal and invited to vote. You'll handle their inbound calls, listen carefully to their questions and provide clear, balanced information to help them make an informed decision.

Benefits and Package for a Customer Service Representative:

Pay: £13.45 per hour

Hours:

37.5 hours per week, Monday to Friday, 9:00am-5:30pm

Location:

Brighton, office-based

Contract:

Four-week temporary contract
Potential for a permanent opportunity based on performance, although this is not guaranteed

Key Responsibilities of a Customer Service Representative:

Answering a high volume of inbound calls about the proposed merger
Listening to customers' questions and responding clearly and accurately
Taking ownership of queries and responding within agreed service levels
Recognising complaints and passing them to the appropriate team
Working with the wider Customer Services team to keep your knowledge up to date
Identifying ways to improve the customer experience

Key Skills and Experience for a Customer Service Representative:

Experience delivering excellent customer service in a high-volume environment, ideally a contact centre
Strong listening skills and the ability to respond with empathy
Clear verbal and written communication, with the ability to explain information in a balanced way
Good attention to detail and sound judgement
Confidence managing your workload and meeting deadlines
Practical knowledge of Microsoft Office and Outlook If you enjoy helping customers understand important information and can stay calm and clear during busy periods, apply today.

Red Recruitment (Business)