Enquiries, Advice and Guidance Adviser; EAG

Are you a people-person with a knack for clear communication and efficient multitasking? Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You'll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.

• Engaging Environment:
  Be the first point of contact for students, parents, and schools, creating lasting impressions.
• Team Culture:
  Join a supportive team that values ambition, professionalism, and continuous learning.
• Professional Development:
  Enjoy ongoing training to advance your skills and career with us.

• Answer enquiries across multiple platforms - in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

We offer a competitive salary alongside a generous benefits package. Staff are enrolled in the Local Government Pension Scheme and have access to comprehensive CPD opportunities. As a Disability Confident Committed employer and a signatory of the Menopause Pledge, we are proud to foster an inclusive and supportive workplace.

New colleagues benefit from a structured induction and a supported six-month probationary period, as well as a strong coaching culture with in‑house L5 trained coaches.

Employees also enjoy a range of lifestyle and wellbeing benefits such as eligibility for a TOTUM card and Blue Light Card, free eye tests, free use of our onsite gym, cycle‑to‑work scheme, discounted Plumpton wine and courses, free onsite parking, and an Employee Assistance Programme.

Our commitment to staff wellbeing and community is further demonstrated through regular networking events, active EDI and Sustainability committees, and social events at Christmas.

If you're ambitious, progressive, and passionate about education, you'll fit right in with our vibrant community. We are dedicated to making a positive impact on the next generation—and we want YOU to be part of that journey!

Take the next step in your career and join a team that's all about creating opportunities for students to thrive. Apply today and be part of Plumpton College's future!

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non‑discriminatory policies and practices and eliminating unfair discrimination on any basis.

Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.