Customer Service Assistant - Platform​/Gates; LWS

Join to apply for the Customer Service Assistant - Platform/Gates (LWS) (3317) role at GTR (Govia Thameslink Railway)

• Role: 1x Gateline Assistant E/L & 1 x Platform Assistant E/L/N
• Location:
  
  Lewes, East Sussex
• Contract:
  
  Full Time, averaging 35 hours per week + rostered Sundays
• Roster:
  Gateline – Early/Late shifts covering between 05:30 – 00:00
• Platform:
  Early/Late/Nights shifts pattern providing 24hr coverage

• Providing the highest possible standard of advice, information and service to our customers.
• Delivering a safe, attractive retail station environment.
• Participating in the safe running of trains and a safe station environment by complying with procedures.
• Promoting all relevant marketing literature and useful information.
• Ensuring visible presence and anticipating the needs of customers to meet their expectations.
• Operating safely on the platform, recognising the operational railway risks and working in a safety critical environment.
• Standing for long periods, working weekends and bank holidays as required.

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, a role model for others.
• Demonstrable experience of managing customers effectively in difficult environments.
• Effective communication skills, demonstrated in application or assessments.
• Live in the local area and able to travel to the station as required.
• Ability to make customer-focused decisions and carry out instructions effectively.

In return, you’ll be rewarded with an interesting and varied work schedule and an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, such as free travel on our network, a privilege rate Oyster card, up to 75% off travel on other TOCs, final salary pension and more.

Entry level

Full-time

Other