Operations Manager - Health and Social Care Connect

Job Description

Could you be that person to transform, improve and deliver the best to our residents to help lead change? This great opportunity has arisen for an experienced Social Care Operations Manager to join our fast‑paced, dynamic, and evolving multi‑Health & Social Care Connect team in East Sussex. We will be embarking on an ambitious transformation programme to redesign our front door and transform our practice to achieve our goal of improving access to social care services.

You will manage a team of Practice Managers, lead quality improvement, and drive innovation across Health and Social Care Connect, including Blue Badges, Access and Safeguarding Hub, and will be responsible for the implementation of any transformation initiatives and projects contributing to continuous improvement of services with the support of the Head of Service. The service operates between 8 am to 10 pm to mirror health services.

You will be included on the on‑call rota to respond to urgent issues out of hours. You will contribute to service developments, strategic planning, and ensure services remain person‑centred, sustainable, and fit for the future. This role sits at the heart of our efforts to respond to national health and social care changes; your impact will be felt not just today, but for years to come.

• Brings experience in adult social care, ideally in a statutory setting
• Has a strong record in service management, strategic planning, and leading change
• Either holds a relevant professional qualification (e.g. Social Work, Occupational Therapy) or a management qualification (or is willing to work towards gaining a management qualification)
• Believes in working collaboratively, creatively, and always in partnership with residents

Please download the Job Description and Person Specification for more information. To apply for this role, please click the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist, so please address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application, see our how to apply page and our statement on the use of AI. Interviews will take place the week commencing 23 March 2026 in person at County Hall in Lewes. If you are unavailable at this time please let us know, and we may schedule an alternative date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

• A supportive and friendly working environment; you'll be part of a committed and caring team.
• Opportunities for training and development.
• Hybrid or flexible working (one day a week in the office).
• The chance to make a difference to others.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can discuss with the hiring manager and the apprenticeship team what qualifications would be relevant to you and whether apprenticeship training can be supported.

For an informal discussion about this opportunity, contact Sitabile Pswarayi (Interim Head of Service for Safeguarding) at Sitabil to request an MS Teams call or phone call.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous convictions. Applicants must have current UK professional registration.

The best thing about working for East Sussex is that every staff member cares about our residents and wants to achieve the best outcomes for them. – Casey, Project Officer

For collaboration, not competition. Choose East Sussex!

Additional Information:
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process, please visit  Please note we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro‑rated if the position is part‑time or term‑time only.

If you require sponsorship to work in the UK, please inform the hiring manager in your application so we can check eligibility for sponsorship. For further information, see

If you require any reasonable adjustments due to disability, to enable you to participate fully in the process, please contact the hiring manager on the contact details above.