Dispenser

We are looking for a Dispensing Assistant with Pharmacy Services or equivalent NVQ 2 qualification that is recognised by the GPHC/ Training provided for the successful candidate in NQV 2 pharmacy services if required, to assist the lGP in preparing and dispensing drugs to patients and healthcare providers. The successful candidate must be able to work well within a team, have strong customer service skills, excellent verbal communication skills and have knowledge of drug regulations.

A can do positive attitude is a must.

To dispense prescription medication and other medical products to patients under direction of Lead GP

Counts pills, labels bottles and boxed medications to prepare prescriptions for patients as directed as per dispensing SOPs.

Perform administrative duties, including answering phones, receiving and inputting prescription orders, procuring stock and handling monies.

Gather, organise, and assess patient information.

Supply patients with information and education on their prescriptions.

Monitor the prescription-filling process to ensure compliance with relevant regulations and policies.

Liaise with healthcare providers and patients to obtain correct prescription information.

Answer patients' questions about their medications under the supervision of the GP.

Date check stock and dispose of returned medication in accordance with regulations and pharmacy policies.

Place orders for additional drugs.

Complete patients' sales transactions for purchase of prescriptions

We are a forward thinking practice with a great team dynamic. We work across three sites, two of which operate dispensaries for our local population.

General practice is busy and can be stressful and therefore team morale and a positive, supportive, well organised working environment is top of the things we aim to provide for our GPs.

Our practice Mission Statement is to place patients at the heart of all we do recognising that every patient matters.

We aim to provide a good service and for all of our team to be proud of where they work.

As a surgery we are on a big recruitment drive to create new roles across the practice as part of our desire to increase appointments and build greater resilience across our team. We aim to provide all our staff with a good work life balance whereby the odd stressful day is the norm (as we know this can't always be avoided) and not a work place where a stressful day is considered and accepted as the 'norm'.

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

To dispense prescription medication and other medical products to patients under direction of lead GP.

Count spills, labels bottles and boxed medications to prepare prescriptions for patients as directed as per dispensing SOPs.

Perform administrative duties, including answering phones, receiving and inputting prescription orders, procuring stock and handling monies.

Gather,organise, and assess patient information.

Supply patients with information and education on their prescriptions.

Monitor the prescription-filling process to ensure compliance with relevant regulations and pharmacy policies.

Liaise with healthcare providers and patients to obtain correct prescription information.

Answer patients' questions about their medications under the supervision of the GP.

Datecheck stock and dispose of returned medication in accordance with regulations and pharmacy policies.

Place orders for additional drugs as directed.

Maintain electronic patient information.

• GCSE (or equivalent) English & Maths at Grade C or above

• Experience of working in a dispensary
• Experience working with the general public/patients
• Experience of working in primary care
• Broad knowledge of General Practice

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS knowledge
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Capable of managing payments (invoices, cash etc)
• Ability to effectively manage stock, including ordering, rotation, disposal etc.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.