Technical Support Assistant

Location: Newhaven

We are seeking a proactive and hands on Technical Support Assistant based in Newhaven to join a growing team supporting innovative technical dispensing systems across the UK and Ireland.

This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.

Key Responsibilities - Technical Support Assistant – Newhaven

* Provide first line technical support to customers across the UK and Ireland

* Deliver product training to customers, ensuring effective use and implementation

* Investigate and resolve field based technical issues in a timely and professional manner

* Support major opportunities and key accounts alongside senior technical colleagues

* Monitor market trends, competitor activity, and product developments

* Assist with new product development and rollout through structured processes

* Manage customer complaints, including investigation, resolution, and trend analysis

* Coordinate product returns, including assessment and processing of replacements or credits

* Support operational tasks such as stock handling, goods in checks, and product inspections

* Work closely with international quality teams to identify root causes and implement improvements

About You - Technical Support Assistant – Newhaven

* Previous experience in a technical support, engineering, or product service environment

* Strong problem solving skills with a practical and solutions focused mindset

* Experience managing customer issues and working within quality processes

* Confident communicator with the ability to build strong customer relationships

* Highly organised with good project management skills

* Self motivated and eager to learn and develop

* Full UK driving licence and valid passport required

What’s on Offer - Technical Support Assistant – Newhaven

* A varied and hands on role within a supportive team

* Opportunity to work with innovative products and solutions

* Exposure to both technical and quality functions

* Career development and learning opportunities

If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you