ERP Support Analyst

Location: East Sussex

ERP Support Analyst

Permanent Role

South Coast/Hybrid

An opportunity has opened for an ERP Support Analyst to join a small, collaborative application support team. The role focuses on supporting and enhancing an ERP environment built on Microsoft Dynamics 365 Business Central (SaaS).

You'll handle day‑to‑day ERP support across 53 sites and Head Office, working with a recently implemented Zendesk ticketing system. Alongside resolving issues, you'll contribute to continuous improvement by identifying system features and processes that can be better utilised. This position suits someone with solid Business Central experience or someone developing their skills and looking for a business that invests heavily in employee growth.

What You'll Be Doing

Managing ERP support tickets within a team of three.
Providing 2nd/3rd line support for Microsoft Dynamics 365 Business Central.
Troubleshooting user errors, workflow issues, bugs, and configuration problems.
Identifying opportunities for process and system improvements.
Contributing to ongoing optimisation of a fully up‑to‑date SaaS environment.

What You'll Bring

Experience with Microsoft Dynamics 365 Business Central.
Background in 2nd/3rd line application support.
Strong analytical and problem‑solving skills.
Curiosity and a desire to develop new skills.
Ability to work effectively within a small support team