Senior Consultant Local Support

Description

Do you want to lead high quality ICT support resolve complex issues and improve services while working directly with customers to ensure reliable technology for essential education services If so apply now!

As a Senior Consultant managing the Local Support Team you will play a key role in delivering reliable high quality ICT services to schools and partner organisations. Working at the heart of customer environments you will combine hands on technical expertise with leadership and problem solving to resolve complex issues support service improvement and ensure technology works when it matters most.

This is a varied and rewarding role where no two days are the same. You will lead the response to challenging incidents shape how services are delivered and help develop a skilled team all while making a direct impact on services that support communities across East Sussex.

The role is responsible for leading the delivery of on site ICT support services ensuring systems remain available reliable and aligned to customer needs. It involves managing priorities overseeing day to day service performance and handling complex technical issues that require specialist knowledge. The post holder also contributes to improving processes and services supports projects and works closely with stakeholders to ensure technology effectively enables service delivery.

We are looking for candidates who has:

• Proven ability to deliver and lead high quality ICT support in a complex environment
• Technical expertise with the ability to resolve complex issues and act as an escalation point
• Effective leadership and organisational skills including planning workloads and supporting team performance
• Communication and stakeholder management skills with a clear focus on customer service and continuous improvement

Please download the Job Description and Person Specification for more information.

To apply for this role please follow the Apply Now button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience education or personal interests.

For guidance on how to write an application see our how to apply pageand our statement on the use of AI.

Interviews will take place in person at County Hall Lewes East Sussex. Interviews will be taking place on Wednesday 22 July and Thursday 23 July. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status pagefor details.

This role offers the opportunity to combine hands on technical expertise with leadership in a highly visible customer facing environment directly supporting services that make a difference to local communities. It stands out for its variety working across multiple sites and technologies and for the level of influence it has on service quality improvement and team development giving the post holder real ownership of both day to day delivery and longer term change.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Jon Osborn Schools ICT Manager to request a MS teams call or phone call.

Ive worked with the council for over 10 years and I stay here because I find it really rewarding. I know that Im making a difference. - Joe Information Analyst.

Choose East Sussex!

Required Experience:

Senior IC