Fulfilment Supervisor

Overview

About Ancient + Brave — a mission-driven wellness brand with an award-winning range of collagen, blends and supplements. We balance people, planet, and profit to support women’s health and shape the future of wellness with simple daily rituals designed to be sustainable. As a B-Corp, we meet high standards of social and environmental impact. In June 2024 we were named 5th in The Sunday Times 100 fastest-growing private companies and recognised as one of the FT 1000:
Europe’s Fastest Growing Companies, 2025.

Want to be a part of a team that’s shaping the future of health and wellbeing? We’d love to have you!

As a key member of our Fulfilment Supervisor team, you will report directly to the Unit Manager and play a crucial role in leading and supporting our Fulfilment Assistants. These team members are responsible for packing and preparing orders for our growing customer base. This full-time role is 40 hours per week, with a shift pattern to be agreed in advance and may include Saturday shifts.

Reporting to the Warehouse/Unit Manager, you will be responsible for the following:

• Leading a team of Fulfilment Assistants, including providing support, addressing queries, and ensuring targets are met.
• Line management responsibility for allocated Fulfilment Assistants, including absence management, probationary reviews, performance reviews, and handling disciplinary matters with the support of the People Team and Unit/Warehouse Manager.
• Overseeing accurate and timely picking and packing of customer orders to meet daily dispatch targets.
• Using our Enterprise Resource Planning (ERP) system to process orders (training provided).
• Assisting the Warehouse/Unit Manager in the smooth running of all fulfilment operations, solving or escalating issues in a timely manner.
• Assisting with ad hoc projects as required.
• Coordinating with courier services to ensure timely collections and deliveries.
• Identifying, suggesting and implementing opportunities to improve efficiency and workflow.
• Performing regular quality checks on products to uphold high standards.
• Contributing to a positive, collaborative, and high-performing team culture.

To be successful in this role, you will need the following skills / knowledge / experience:

• Great at motivating and supporting a team to achieve outstanding results, while maintaining a high level of efficiency and quality.
• Proven experience in a fulfilment or warehouse environment, ideally in a supervisory or team leadership position.
• A strong ability to motivate, support, and manage a team to achieve operational goals and maintain high-quality output.
• Exceptional organisational skills with great attention to detail and a commitment to accuracy.
• A proactive, can-do attitude and the ability to remain calm under pressure.
• Confidence in using (or learning) digital systems such as warehouse management systems (WMS) or ERP platforms.
• A team-oriented mindset with excellent communication skills.

To truly thrive at Ancient + Brave you will embody the spirit of our brand and align with our company culture.

You will be:

• Hungry:
  Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble:
  No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values.
• High Performing - Effective:
  Efficient, with a solid work ethic. Always operates with self-awareness that enables consistently pushing for exceptional results while maintaining resilience, balance, and self-care.
• Hustle:
  Entrepreneurial, innovative, fast-paced, a great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

Ancient + Brave is a community-built brand. Embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves to the highest standards for balancing profit and purpose. We are a B Corp-certified company and members of 1% for the Planet, with a commitment to giving back a portion of all sales toward environmental partners.

We offer an engaging, collaborative, and inclusive work environment where talents…