Fulfilment Supervisor

ABOUT US

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.

We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000:
Europe's Fastest Growing Companies, 2025.

Want to be a part of a team that’s shaping the future of health and wellbeing? We'd love to have you!

As a key member of our Fulfilment Supervisor team, you will report directly to the Unit Manager and play a crucial role in leading and supporting our Fulfilment Assistants. These team members are responsible for packing and preparing orders for our growing customer base.

This role is ideal for someone who is highly organised, thrives in a fast-paced environment, has a keen eye for detail, and is passionate about teamwork and delivering exceptional customer experiences.

This is a full-time role, working 40 hours per week. The shift pattern will be agreed upon in advance but may include Saturday shifts.

• Leading a team of Fulfilment Assistants, including providing support, addressing queries, and ensuring targets are met.
• Line management responsibility for allocated Fulfilment Assistants, including absence management, conducting probationary reviews, performance reviews, handling disciplinary matters with the support of the People Team and Unit/Warehouse Manager.
• Overseeing the accurate and timely picking and packing of customer orders tomeet daily dispatch targets.
• Using our Enterprise Resource Planning (ERP) system to process orders (training provided).
• Assisting the Warehouse/Unit Manager in the smooth running of all fulfilmentoperations, solving or escalating issues in a timely manner.
• Assisting with ad hoc projects as required.
• Coordinating with courier services to ensure timely collections and deliveries.
• Identifying, suggesting and implementing opportunities to improve efficiency and workflow.
• Performing regular quality checks on products to uphold high standards.
• Contributing to a positive, collaborative, and high-performing team culture.

To be successful in this role, you will need the following skills / knowledge / experience:

• Great at motivating and supporting a team to achieve outstanding results, while maintaining a high level of efficiency and quality.
• Proven experience in a fulfilment or warehouse environment, ideally in a supervisory or team leadership position.
• A strong ability to motivate, support, and manage a team to achieve operational goals and maintain high-quality output.
• Exceptional organisational skills with great attention to detail and a commitment to accuracy.
• A proactive, can-do attitude and the ability to remain calm under pressure.
• Confidence in using (or learning) digital systems such as warehouse management systems (WMS) or ERP platforms.
• A team-oriented mindset with excellent communication skills.

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture.

You will be:

• Hungry
  :
  Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble
  :
  No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values
• High Performing - Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
• Hustle
  :
  Entrepreneurial. Innovative,…