Volunteer Shop Assistant: Front-Line Customer Service

Volunteer Shop Assistant
- Customer Service Volunteer

We know that our retail outlets are more than just shops - they are a hub of community activity. Customers do not visit us to simply browse and make purchases, but also to find a place where they can chat and find company as many of them have no one to talk to  a Volunteer Shop Assistant, we need you to be the face at the very front-line of the charity, serving, advising and showing a genuine interest in our customer’s needs, or sorting and pricing incoming stock and making our widow displays something really special and attractive to drive up sales.

• Greet and thank customers in a polite and friendly manner
• Assist customers in choosing items and actively promote sales
• Replenish and display stock in the shop throughout the day
• Receive donations and complete Gift Aid paperwork
• Operating the till, handling cash and card payments
• Assist in keeping the shop clean and tidy following the cleaning rota
• Undertake other tasks as required by the Shop Manager

• Great communication and interpersonal skills
• A pleasant and friendly manner
• Basic numeracy skills
• An eye for detail
• Enjoy working as part of a team

• An induction and ongoing training with support sessions if required
• Reimbursement of out of pocket travelling expenses
• The opportunity to be part of a friendly team
• Respect for volunteer’s limitations, both in time and emotional involvement
• The opportunity to meet other volunteers and attend occasional social events
• The opportunity to be involved in the planning and development of Age UK East Sussex
• Appropriate insurance cover - to protect you whilst you are acting on behalf of Age UK East Sussex (Please note our insurance covers volunteers from the age of 16 – 85 years of age)
• The opportunity to enhance your skills in a retail environment
• As a Volunteer led organisation we place great value on our volunteer team – who bring so much to the organisation – and fully recognise the time, energy and skills volunteers freely give. We also have long service and merit awards .

Shop

Retail Shop Manager

Shop Assistant
- Customer Service Volunteer

54 Cliffe High Street, Lewes, East Sussex, BN7 2AN
, United Kingdom