Boutique Manager

Job Title: Boutique Manager

Location: South Molton Street

Reporting To: Area Manager

Monica Vinader is a luxury jewellery brand committed to sustainability and responsible luxury. We design enduring pieces that tell stories and become part of everyday life.

• Drive and exceed the sales budget
• Develop and implement an action-oriented business plan for the location
• Monitor and drive store and team KPIs to maximize growth opportunities
• Act as a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency across the team
• Develop and maintain client relationships to drive repeat business and support company initiatives such as revenue-driving events

• Set clear individual sales objectives and KPIs, support coaching and training to achieve them
• Coach and develop team members through feedback and performance reviews
• Manage the team in accordance with company policy and procedures, escalating issues as they arise
• Support recruitment, interviewing candidates and compiling feedback from trial shifts
• Implement approved brand and product training to ensure consistent styling advice and inspiration for customers

• Execute visual merchandising guidelines to a high standard, keeping the location clean and brand‑representative
• Maintain an accurate stock file, complete regular stock counts, and report any issues
• Ensure accurate payment processing and cash handling through regular team training
• Ensure appropriate processing of in‑store services (including engraving and aftercare) with proper team training

• Experience leading and coaching a retail team to success
• Demonstrated passion for customer service and delivering exceptional experiences
• People‑management skills and the ability to handle escalations effectively
• Commercial awareness with a track record of improving sales, KPIs, and driving targets
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast‑paced environment with a flexible approach
• Organized with the ability to produce quality work within deadlines
• Proactive, solution‑focused mindset at all times

• Are hands‑on, solutions‑focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Remain resilient, adaptable, and self‑motivated in a creative environment
• Speak up when you don’t know and act quickly to figure it out

Ability to document your authorisation to work in the United Kingdom.

Travel to other Boutiques and concessions may be required.