Housing Options Officer; Housing

Contract | Civic Recruitment Limited | United Kingdom

Posted On 15/07/2026

Social / NGO / Health & Care

City Bracknell South

Province Bracknell Forest

Postal Code RG12 1JD

Contract: Temporary (3 Months)

Hours: Full-Time

This temporary role involves assessing homelessness applications, providing housing advice, and ensuring compliance with statutory duties under homelessness legislation. The successful candidate will work to prevent and relieve homelessness, complete statutory assessments, and collaborate with customers, landlords, and partner agencies to achieve positive housing outcomes. This position is crucial in supporting vulnerable households and ensuring they receive appropriate guidance and assistance.

• Homelessness Assessments:
  • Evaluate applications under the Housing Act 1996 Part VII and Homelessness Reduction Act 2017.
  • Conduct detailed housing needs assessments and determine duties owed to applicants.
  • Complete statutory investigations and issue Section 184 decision letters.
• Prevention & Relief Duties:
  • Work with customers to prevent and relieve homelessness.
  • Explore housing options and develop tailored prevention strategies.
  • Ensure applicants are informed throughout the process.
• Personal Housing Plans:
  • Develop and monitor Personal Housing Plans (PHPs).
  • Collaborate with customers to achieve agreed outcomes.
• Housing Advice & Case Management:
  • Provide high-quality housing advice and manage a complex caseload.
  • Ensure accurate case recording and file management.
• Financial Assessments:
  • Conduct affordability assessments and support income maximization.
  • Liaise with welfare benefit services as needed.
• Housing Register Assessments:
  • Assess and process housing register applications.
  • Maintain accurate housing records.
• Landlord & Stakeholder Negotiation:
  • Negotiate with landlords and housing providers to prevent homelessness.
  • Facilitate positive outcomes through partnership working.
• Partnership Working:
  • Collaborate with internal departments and external agencies.
  • Attend multi-agency meetings and coordinate support plans.
• Database & Record Management:
  • Maintain accurate case notes and ensure compliance with GDPR.

• Ability to attend the office once per week for face‑to‑face assessments.
• Experience with Abritas and Civica systems.
• Knowledge of the Housing Act 1996 Part VII and Homelessness Reduction Act 2017.
• Experience issuing Section 184 decisions and managing complex housing cases.
• Strong customer service and case management skills.
• Previous local authority homelessness experience.
• Knowledge of the Renters Rights Act.
• Experience in multi‑agency meetings and working with partner organizations.

• This is a 3-month temporary contract with a rate of £36.10 per hour (Umbrella).
• The role is based in the RG12 (Bracknell Area) and requires full-time hours.
• Bi-weekly pay with a requirement to attend the office once per week for face‑to‑face assessments.
• Previous local authority homelessness experience and knowledge of the Renters Rights Act are highly desirable.